FAQ

A fully serviced vacation apartment is the perfect choice for anyone looking for the services and comfort of a hotel with some extra space and flexibility. All apartments have fully fitted kitchens or kitchenettes, high-speed wi-fi and other traveller necessities like hotel toiletries and bed linens.

• Fully equipped kitchen with oven anr /or microwave, cooking equipment, crockery and utensils
• Towels, bed linens and luxury hotel toiletries for each guest.
• Free High-Speed Wi-Fi

*Some apartments include dishwasher or washing machine. Please see room details for complete specifications.

Yes. All residences have free high-speed Wi-Fi service available. You can connect with as many devices you like.

Some apartments offer a washing machine. Please see the room description for additional details or send a us a request for an apartment with a washing machine.

If needed, we can arrange a laundry service during your stay with next day delivery. Please contact us for prices and additional details.

No. Smoking is not permitted at any of our apartments/buildings. A 100 EUR/night is applicable if any of the guests breaks the no smoking rule.

No. Pets are not allowed at any of our apartments/buildings.

*We do welcome guide or assistance dogs to stay with the guest in the apartment.

Please check your payment conditions in your reservation confirmation. To confirm your booking, you need to complete your online reservation with a valid credit card.
The card provided will only be used to guarantee the reservation.
A pre-authorization for the amount of 50 CZK will be made on this card.
The payment will be made at the time when free cancellation is no longer possible.
A secure payment link for online payment will be emailed to you by our Customer Care colleagues.

Non-refundable bookings - Advance payments for bookings that are marked as non-refundable are charged right after confirming your reservation. These payment can’t be refunded in case of booking cancellation.

*We do not accept American Express credit cards.

A pre-authorisation is a temporary hold of funds equal to the amount of 50 CZK. This is to confirm that your credit card is valid and it is necessary to complete the booking. The pre-authorisation is not a charge and no funds will be debited from your account.

Once your online reservation is completed, you will receive a confirmation email with reservation details and instructions for check-in and arrival.

All funds on hold due to a pre-authorisation are unblocked within 3 weeks.

You can find your cancellation policy in the booking confirmation. Payment is made at a time when free cancellation is no longer possible.

Yes. We can arrange private parking for 25 EUR/night. The parking space cannot be guaranteed and advance reservation is needed so please contact us by email or on the live chat to reserve your parking ahead of your check-in date.

Parking is available either at the residence or in the underground garage near the apartment. The most suitable garages and available parking spaces can be reserved at www.mrparkit.com.

Parking at all locations is for 25 EUR/Night.

Yes, central reception is located in Jilska 9, Prague 1. 

Extra bed is only available for some apartments. Please contact us for additional sleeping arrangements. The price for an extra bed is 20 EUR / night.

Yes. Baby cots and highchairs are available in all apartments free of charge. Please request to place them in your apartment ahead of your check-in date.

• Parking
• Baby cot and highchair
• Airport transfer
• Early check-in (based on availability)
• Late check-out (free for direct bookings on our website)
• Preparation of welcome gift before your arrival (Flowers, bottle of wine, food, etc.)

Yes. We can organise one of our English speaking drivers to pick you up at your arrival destination in Prague. For bookings please contact us with your flight/train/bus number and arrival time on booking@pragueresidences.com.

Transfer prices:

From Vaclav Havel Airport - up to 4 pax 28 EUR

All our apartments are fully online with no reception. After providing all guest information required by Czech law together with processing payment, apartment access codes are sent by mail shortly before arrival.

Check-in is available from 3pm.
If you would like to check-in sooner, please contact us via email or phone.

The access code to your apartment will expire at 10am on the day of check-out.
If you have booked your apartment via our website, the access code will expire at 12:00pm

Although final cleaning is included in the price, we kindly ask you to leave the apartment in a good condition. Please leave all windows closed and all electrical appliances switched off.

Early check-in and late check-out is possible, but subject to availability. Please contact us via email, phone or chat for details.

One ticket is valid for all public transport within Prague. These include the underground (lines A - Green, B - Yellow, C - Red), trams, buses and even some boat transfers and inner city train lines. You can buy tickets in the underground station or in tobacco shops. Some tram stops have yellow vending machines where you can buy the tickets.